Support & Billing

Quality Custom Sites, LLC

Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

Search

Articles

How do I log into Webmail?
You can log into webmail by going to: http://www.yourdomain.com/webmail or...
Views: 122

I changed my MX record and I am not receiving any email at my mail server.
If you ever send mail from any site that is on the same server where your site is hosted, your...
Views: 114

What do I put for both incoming and outgoing mail server?
For both incoming and outgoing mail server, put mail.yourdomain.com.
Views: 115

Where do I go to check my emails using my browser?
To check your email using your web browser, go to http://yourdomain.com/webmail/. You can also go...
Views: 128

Why do e-mails with attachments not work?
The server is designed to block attachment types which are seen as a danger if they are not...
Views: 128

Are you able to receive emails but not send?
If you can receive mail but aren't able to send this means one thing: Your internet provider is...
Views: 120

Are you able to send emails but not receive?
Either your domain is over quota, or your e-mail address itself is over quota. You will need to...
Views: 124

Does your e-mail client say "please enter your username and password for the following server"?
All of our shared servers have a 60 check per hour limit. If you hit this limit in any hour...
Views: 125

Email Troubleshooting
Email Troubleshooting Make sure your user name and password is all lowercase. Make sure...
Views: 125

How can I setup webmail to go directly to Horde, SquirrelMail or RoundCube?
Login to the webmail program you prefer. You can get there by going to...
Views: 143

How do I change my sites MX record to point mail to another server or domain?
If you wish to just point it to another domain do the following: 1. Log into your...
Views: 121

How do I create email accounts?
To create an email account, login to your control panel and click Mail, then Add/Remove Email...
Views: 111

Our mail policy and limits
Limits: There is a 500 hourly email limit per domain this limit is also applied towards...
Views: 135